Terms & Conditions

UK Orders
Stock Levels
Security
Delivery Charges
Returns Policy
Restrictions of Sales
Refund Policy
Prices & Restrictions
WEEE Regulations

 

UK Orders (Mainland and Off Shore)
All orders are sent by the most economical way possible to ensure we can keep our carriage rates low.  This means that packages are sent by 2nd Class Royal Mail unless they are over 2kg. Packages and parcels over 2kg are sent by DPD Courier.   

To have items sent by 1st Class or overnight delivery(depending on region) please ring in your order by midday.

Our policy is if the items ordered are in stock and the order is placed before midday we try to dispatch on the same day as the order is placed. Orders placed after this time are shipped the following day. If any item is out of stock we will notify you.

 

We endeavour to keep all items on our website in stock but there will be times when products sell out or are discontinued, in these cases we will email you to let you know this. You can then cancel the order if necessary. You can ring us to check stock before placing an order if this is more convenient. Thank you for your understanding.

 

If the billing and delivery addresses of an order fall within the UK, the order can be placed on line and paid for by credit or debit card. We accept Visa, Visa Debit and Mastercard. You can also ring us and place an order over the telephone to pay by credit or debit card. 
All orders need be paid for before dispatch but we are happy to receive a Purchase Order and issue a pro-forma invoice for payment by bank transfer.

Our courier reserves the right to deliver a parcel to a neighbour if you are not at the address given at the time of delivery. We must be notified in writing at the time of the order if you do not want this to happen.

 

Non-UK Orders

We can only accept on-line International Orders when both the Billing Country and the Delivery Country are shown in our Countries list. 
When an International Order is placed, the facility for paying for the order is removed. Shipping is shown at the UK rate and will be amended before payment is allowed.

 

Overseas shipping costs are based on the weight of the items ordered. Some items advertised on our website may not be available to overseas customers due to weight or dimension restrictions imposed by our shippers.

 

Once the order is submitted to Salt and Pepper the correct shipping charge will be calculated and a Payment Continuation email will be sent to the customer. At this point the customer has the opportunity to either cancel the order or continue to the secure shopping page to enter payment details. The fully paid order is re-submitted and the order is fulfilled and shipped by Royal Mail Air or by International Courier.

Please note that although fragile products are packed with great care by our staff, our shippers are unable to insure against breakages during transit.

If you have any questions regarding overseas orders please do not hesitate to contact us


Stock Levels
We endeavour to keep all items displayed on our website in stock(except where it states that they are dispatched directly from the manufacturer), but there are times when a delivery to us has been delayed or an item is out of stock at the supplier that means the despatch to you will be delayed.

If an item has been discontinued by the supplier we may not have enough stock to fulfill all the orders for that item. In these cases orders will be dealt with in strict chronological order and the later orders will not be able to receive the item. 

We will keep you informed of any delay to your order and you will have the choice to wait for it to come into stock, replace with an alternative or cancel the order.


Security
All credit card transactions made on SaltandPepper.co.uk or SaltandPepper.com are conducted through WorldPay, a secure payment site. Your credit card number and security number are never revealed.

At all times Salt and Pepper Ltd abide by the EU Data Protection Regulations and will not pass your personal details to any third party or use them for any purpose not declared. 
Salt and Pepper Ltd. may use your email address to contact you with information about your order and in the future, with your permission, any special offers and other relevant information; if you do not wish us to do so please email info@saltandpepper.co.uk.

 


Delivery Charges
Delivery charges are calculated on the total amount of the original order. Orders Over £45 are delivery free to anywhere in the UK. If your order is £45 or under, our delivery charge for UK is £3.95

We reserve the right to change our postal price without advance notification.

At Salt and Pepper we pride ourselves in giving our customers value for money on their orders. We send all UK orders by either Royal Mail or courier depending on the weight of the order and by doing so can keep our postage charge to an acceptable level.

You should receive your order within 2-5 working days unless you are notified by us that it could be longer. If you require an urgent delivery we can do so at an extra cost. Please contact us for details.

Overseas orders are sent by either Royal Mail Airmail service or courier dependant on weight.
Our policy is if the items ordered are in stock and the order is placed before 3pm we try to dispatch on the same day by Royal Mail or courier. Orders placed after this time are shipped the following day. If any item is out of stock we will notify you.

 

Returns Policy
Please contact us before you return an item. When you return an item please ensure you request a Proof of Posting certificate from the Post Office.

You may return any unsuitable item to us within 14 days we will issue a full refund if it is returned in perfect condition, we will not refund the postage charged for the order or the postage for the return. If an item arrives back to us not in perfect condition we reserve the right to issue a partial refund relative to the imperfection. It is strongly advised to ensure all items are packaged securely as Salt and Pepper Ltd. cannot be held responsible if the item is damaged in the post.

Faulty items must be returned to us within 14 days and we will issue a replacement. In the event of the item no longer being available we will be happy to replace it with a similar item or issue a full refund. In the event of the return of a faulty item Salt and Pepper Ltd. will refund the cost of the return postage.

 

Damaged Items
Although our staff pack all items carefully and securely, there are times when items may be received damaged in transit. 
In this instance please notify us on the day you receive the item. In the unlikely event of our office being closed or unmanned, please leave a message on our answering machine or email us and we will get back to you as soon as we can to let you know what to do with the item.
We may ask you to return the item, or take a photo of the damage, so please do not dispose of it. In the event of the return of a damaged item Salt and Pepper Ltd. will refund the cost of the return postage.

We strongly advise that you obtain proof of posting when returning any item as Salt and Pepper Ltd. cannot be held responsible if the item is lost, delayed or damaged in the post.

We cannot receive returns of items that are dispatched directly from the manufacturer. Please contact us if this applies.


Restrictions of Sales
UK law prohibits the sale of knives to people under the age 18. This is why we do not sell knives on our website.  Please contact us you require more information.

Some Countries ban the import of certain items, so in some cases we will not be able to fulfill an international Order for this reason. Please ensure you are complying with your own Countries import rules before ordering from our website to avoid disappointment.


Refund Policy
We will endeavour to send out all orders within 48hrs of them being placed. The Distance Selling Regulations gives the customer seven working days from the day after that on which the goods are received to cancel the order which must be made in writing. Where an order is cancelled, you must ensure that reasonable care is taken of any goods received and return them to us. We will refund your money as soon as possible and, at the latest, within 30 days of receiving the returned goods. We strongly advise that you refer to our Returns Policy for more details before returning the goods.


Prices & Restrictions
We make every effort to ensure our prices, images and descriptions are accurate. However, should any price be displayed incorrectly we reserve the right not to sell that item at that price, and refund any payment taken immediately. If we discover or are informed of any incorrect information we shall make all reasonable effort to correct the error in the shortest time possible.
All items marked at REDUCED PRICE have been on sale at the higher price either in our retail store or on our website at the higher price for at least 28 days prior to the reduction. When stock of the reduced price item or Special Offer has been exhausted no further stock will be available at the lower price and Salt and Pepper reserve the right to remove the item from sale.

 

WEEE Regulations
Salt and Pepper Ltd. abides by the WEEE (Waste Electrical and Electronic Equipment)Regulation 2006

Since 1 July 2007, the UKs Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in general household refuse and and encourage everyone to play a part in protecting our environment for future generations by actively recycling old and broken items.

Salt and Pepper Ltd supports this regulation by 
1) Adhering to the Take-Back clause that enables customers to return WEEE on a like-for-like basis or 

2) Encouraging their customers, both in-store and mail-order to find their nearest recycling sites for waste electrical and electronic products. This can be done by contacting your local council to find the the nearest recycling centre.

All our products which fall under the WEEE regulations are clearly identifiable with a crossed out wheelie-bin symbol on the packaging and should not be disposed of in general household waste.


Salt and Pepper prides itself in customer service. If you have any concerns regarding our website please do not hesitate to contact us and we will be happy to help you.