Shopping

Stock Levels

Security

Delivery Charges

Returns Policy

Restrictions of Sales

Refund Policy

Prices & Restrictions

WEEE Regulations

Shopping

Orders can be placed on line and paid for by credit or debit card. We accept Visa, Visa Debit, Mastercard, Maestro and Solo. You can also ring us and place an order over the telephone to pay by credit or debit card. We are also happy to accept orders by post with payment by cheque made payable to SALT AND PEPPER LTD. All orders must be paid for before dispatch but we are happy to send a pro-forma invoice if required.

If the items ordered are in stock and the order is placed before 3pm we dispatch on the same day by 1st Class mail or overnight courier. Orders placed after this time are shipped the following day.

If the items are out of stock we notify will you.

Our courier reserves the right to deliver a parcel to a neighbour if you are not at the address given at the time of delivery. We must be notified in writing at the time of the order if you do not want this to happen.

Stock Levels

We endeavour to keep all items displayed on our website in stock (except where it states that they are dispatched directly from the manufacturer.) We have stock arriving daily. If an item is temporarily out of stock we will inform you by email immediately. You will have the choice to cancel the order, replace with an alternative or wait for it to come into stock. If the item is part of a larger order with the remaining items available you will also be given the choice to either wait for the missing item and only be charged once for delivery or have the existing items dispatched and pay a separate delivery charge for the out of stock item when it is dispatched.

Security

All credit card transactions made on SaltandPepper.co.uk are conducted through a secure payment site. Your credit card number and pin number are never revealed.

At all times Salt and Pepper Ltd abide by the UK Data Protection Act and will not pass your personal details to any third party. Salt and Pepper Ltd. may use your personal details to contact you with special offers and other relevant information. If you do not wish us to contact you please email to info@saltandpepper.co.uk and we will remove you from our mailing list

Delivery Charges

Delivery charges are calculated on the total amount of the original order. Orders Over £35 are delivery free to mainland UK. If your order is under £35 our delivery charges for Mainland UK are:

If you need an item delivered to Scottish Highlands or any offshore island including Isle of Wight and Isle of Man we will notify you of the delivery charge within 48hrs of your order. We will not charge you for your order until you have confirmed acceptance of the delivery charge.

If the items ordered are in stock and the order is placed before 3pm we dispatch on the same day by 1st Class mail or overnight courier. Orders placed after this time are shipped the following day.

If the item are out of stock we will notify you.

Returns Policy

You must include the original Delivery Note with any return. If you do not have the original paperwork please contact us and we will email or post to you a Returns Docket which you must include with the returned item.

You may return any unsuitable item to us within 14 days we will issue a full refund if it is returned in perfect condition, we will not refund the postage charged for the order or the postage for the return. If an item arrives back to us not in perfect condition we reserve the right to issue a partial refund relative to the imperfection. It is strongly advised to ensure all items are packaged securely as Salt and Pepper Ltd. cannot be held responsible if the item is damaged in the post.

Faulty items must be returned to us within 14 days and we will issue a replacement. In the event of the item no longer being available we will be happy to replace it with a similar item or issue a full refund. In the event of the return of a faulty item Salt and Pepper Ltd. will refund the cost of the return postage.

We strongly advise that you obtain proof of posting when returning any item as Salt and Pepper Ltd. cannot be held responsible if the item is lost, delayed or damaged in the post.

We cannot receive returns of items that are dispatched directly from the manufacturer. Please contact us if this applies.

Restrictions of Sales

UK law prohibits the sale of knives to people under the age 18. If you place an order for knives you are confirming you are over 18.

Refund Policy

We will endeavour to send out all orders within 48hrs of them being placed. The Distance Selling Regulations gives the customer seven working days from the day after that on which the goods are received to cancel the order which must be made in writing. Where an order is cancelled, you must ensure that reasonable care is taken of any goods received and return them to us. We will refund your money as soon as possible and, at the latest, within 30 days of receiving the returned goods. We strongly advise that you refer to our Returns Policy for more details before returning the goods.

Prices & Restrictions

We make every effort to ensure our prices, images and descriptions are accurate. However, should any price be displayed incorrectly we reserve the right not to sell that item at that price, and refund any payment taken immediately. If we discover or are informed of any incorrect information we shall make all reasonable effort to correct the error in the shortest time possible.
All items marked at REDUCED PRICE have been on sale at the higher price either in our retail store or on our website at the higher price for at least 28 days prior to the reduction. When stock of the reduced price item has been exhausted no further stock will be available at the reduced price and Salt and Pepper reserve the right to remove the item from sale.

WEEE Regulations

Salt and Pepper Ltd. abides by the WEEE (Waste Electrical and Electronic Equipment)Regulation 2006

Since 1 July 2007, the UKs Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in general household refuse and and encourage everyone to play a part in protecting our environment for future generations by actively recycling old and broken items.

Salt and Pepper Ltd supports this regulation by
1) Adhering to the Take-Back clause that enables customers to return WEEE on a like-for-like basis or

2) Encouraging their customers, both in-store and mail-order to find their nearest recycling sites for waste electrical and electronic products. This can be done by contacting your local council to find the the nearest recycling centre.

All our products which fall under the WEEE regulations are clearly identifiable with a crossed out wheelie-bin symbol on the packaging and should not be disposed of in general household waste.

Salt and Pepper prides itself in customer service. If you have any concerns regarding our website please do not hesitate to contact us and we will be happy to help you.